Chat Fields
This section provides a list of chat fields.
Name |
Label |
Data Type |
Mandatory |
Description |
---|---|---|---|---|
chatId |
chatId |
INTEGER |
True |
The unique identifier of the chat in Oracle Field Service Cloud. |
endedTime |
endedTime |
DATE |
Time (in UTC time standard) when the chat or broadcast was ended (string). The time format is YYYY-MM-DD HH:MM:SS. The field isn't available if the chat has not ended. |
|
expireTime |
expireTime |
DATE |
The time when the broadcast expires (string). The time format is YYYY-MM-DD HH:MM:SS. The field is available only for broadcasts. The value isn't available for broadcasts without an expiry time. |
|
helpdeskName |
helpdeskName |
VARCHAR2 |
The name of the help desk (string). The field is available only for help desk chats. |
|
startedBy |
startedBy |
VARCHAR2 |
The user who started the chat or broadcast (string). This field will be present only for chats started by a user |
|
startedTime |
startedTime |
DATE |
Time (in UTC time standard) when the chat or broadcast was started (string). The time format is YYYY-MM-DD HH:MM:SS. |
|
type |
type |
VARCHAR2 |
The type of broadcast (string). The values are group:broadcast, location:broadcast, and activity:broadcast. The field is available only for broadcast |