Chat Fields

This section provides a list of chat fields.

Important: This information only applies to Oracle Field Service environments. You can verify whether you've Oracle Field Service or Oracle Fusion Field Service, by signing in and checking on the About page.

Name	Label	Data Type	Required	Description
chatId	chatId	INTEGER	True	The unique identifier of the chat in Oracle Field Service Cloud.
endedTime	endedTime	DATE		Time (in UTC time standard) when the chat or broadcast was ended (string). The time format is YYYY-MM-DD HH:MM:SS. The field isn't available if the chat hasn't ended.
expireTime	expireTime	DATE		The time when the broadcast expires (string). The time format is YYYY-MM-DD HH:MM:SS. The field is available only for broadcasts. The value isn't available for broadcasts without an expiration time.
helpdeskName	helpdeskName	VARCHAR2		The name of the help desk (string). The field is available only for help desk chats.
startedBy	startedBy	VARCHAR2		The user who started the chat or broadcast (string). This field is present only for chats started by a user.
startedTime	startedTime	DATE		Time (in UTC time standard) when the chat or broadcast was started (string). The time format is YYYY-MM-DD HH:MM:SS.
type	type	VARCHAR2		The type of broadcast (string). The values are group:broadcast, location:broadcast, and activity:broadcast. The field is available only for broadcast.