Details and Examples: PAS Question Fields Data Set

The 'PAS Question Fields' data set contains details of questions for Post Appointment Surveys by the moment of extraction.

Important: This information only applies to Oracle Field Service environments. You can verify whether you've Oracle Field Service or Oracle Fusion Field Service, by signing in and checking on the About page.

PAS Question Fields are exported in the Daily Extract file for which 'PAS Question Fields' is selected as the entity. The 'PAS Question Fields' file can include only the following fields: 'PAS Question Language', 'PAS Question ID' and 'PAS Question Text'.

Depending on the requirements of the company, the list of exported properties and fields can be changed at any time by removing or adding certain fields.

Data can be retrieved as one or more XML files consisting of 'pas_questions' root element that contains 'pas_question' elements. 'pas_question' elements are sets of 'Field' elements whose attributes are names of PAS question fields and whose contents are their corresponding values.

This table provides the label and description for those fields that can be configured:

Field	Label	Description
ID	translation.tid	Identifier of the question
PAS Question Language	translation.t_lid	Identifier of language for the PAS question.
Text	translation.ttext	Text of the question

Note: No changes and custom properties for this data set.

Example: PAS Question Fields file

The following data is collected. Provide a meaningful name to the report.

Identifier of the question, for example, qid
Identifier of the language used for the question, for example, lid
Text of the questions, for example, text

Details for two questions are extracted: Question 101 – 'Are you satisfied with the service provided?' and Question 102 – 'Was the service provided on time?'

<?xml version="1.0" encoding="UTF-8"?>
<pas_questions>
   <pas_question>
      <Field name=”qid”>101</Field>
      <Field name=”lid”>1</Field>
      <Field name=”text”>"Are you satisfied with the service provided?"</Field>
   </pas_question>
   <pas_question>
      <Field name=”qid”>102</Field>
      <Field name=”lid”>1</Field>
      <Field name=”text”>"Was the service provided on time?"</Field>
   </pas_question>
</pas_questions>