1. Configuring Applications
  2. Configure Oracle Digital Assistant for Connecting With Helpdesk

Configure Oracle Digital Assistant for Connecting With Helpdesk

This section discusses how to configure Oracle Digital Assistant (ODA) for connecting with helpdesk.

Review these requirements before you create a webhook-based channel:

  • Channel has to route to specific skill/DA

  • Channel has to be in enabled state

  1. Navigate to the ODA dashboard.
  2. Select Development, Channels to open the Channels page.
  3. Create new channel type as Webhook
  4. Use Outgoing webhook URI obtained from the Oracle Field Service help desk configuration screen.
  5. After successful creation of the channel, use the ODA webhook URL and Webhook secret to complete the Oracle Field Service help desk configuration.
  6. Update the Oracle Field Service help desk configuration with the generated secret key and Webhook URL from ODA.