Outage

This section discusses the scenario of how this integration responds when a critical event for example, an outage occurs.

The following steps occur during an outage:

1. If a critical event occurs (for example, an outage), the monitored Asset triggers an alert that it needs to be serviced immediately.
2. IoTCS sends the critical alert to Oracle Field Service through OIC.
3. Oracle Field Service creates an activity with high severity and asset related information received from IoTCS. It routes the activity to the most appropriate mobile worker immediately. The mobile worker receives notification that there is a critical activity.
4. The created activity will have the fields populated from IoTCS in similar manner as it would be for Preventive Maintenance.
5. The severity of this activity is set as 'CRITICAL'.

   Within Oracle Field Service, such activities with CRITICAL severity will be routed immediately to a suitable Mobile Worker on priority.

   This screenshot shows the activity with CRITICAL severity as pending.