1. Integrating with Oracle HCM Cloud Using an Oracle Integration Accelerator
  2. Overview of Oracle Fusion Field Service with Oracle HCM Cloud Accelerator

Overview of Oracle Fusion Field Service with Oracle HCM Cloud Accelerator

You can fetch the employee details from Oracle HCM Cloud and update the HCM Employees as Field Resources, Dispatchers, Managers, and Admin type users in Oracle Fusion Field Service automatically, through Oracle Integration. The integration is available as an accelerator in Oracle Integration. You can download and use the ‘Oracle HCM - Oracle Field Service | Employee and Employee work availability update to Field Service’ accelerator as a quick start reference for your integrations.

The users are updated in the existing resource tree structure defined in Oracle Fusion Field Service. The updates won't alter the existing assigned buckets of mobile workers.

Note:
  • To integrate Oracle Fusion Field Service with Oracle HCM Cloud, you must have a valid license for Oracle Integration, Oracle HCM Cloud Release 13 or later, and Oracle Fusion Field Service Update 22D.
  • The integration is only from Oracle HCM Cloud to Oracle Fusion Field Service. This means, you can only extract the details from Oracle HCM Cloud and update it in Oracle Fusion Field Service. If you change the resource details in Oracle Fusion Field Service, it will not be updated in Oracle HCM Cloud automatically.

The accelerator uses the 'partyID' to transfer the employee data from Oracle HCM Cloud to Oracle Fusion Field Service. The accelerator updates the resource's work availability from Oracle HCM Cloud to Oracle Fusion Field Service by considering the resource's work schedule, absences, work exceptions, and holidays.

The ‘Oracle HCM - Oracle Field Service | Employee and Employee work availability update to Field Service’ accelerator provides these key capabilities:
  • Upload employee details from Oracle HCM Cloud to Oracle Fusion Field Service - Bulk Extract One Time.
  • Transfer the details of new employees.
  • Update the resource details in Oracle Fusion Field Service when employee details are updated in Oracle HCM Cloud.
  • Suspend a resource in Oracle Fusion Field Service when an employee is terminated in Oracle HCM Cloud.
  • Sync the work availability details of employees (full mode).
  • Sync the resource work skills in Oracle Fusion Field Service from the employee's Oracle HCM Cloud Talent Job Profile.

Configuration

To sync Managers, Dispatchers, and Admins you must create an entry in the ORCL-BRT-HCM-OFS_EMPLOYEE_RESOURCE_MAPPING lookup for the HCM_JOB_CODE with 'OFS_RESOURCEROLE' as 'Manager/Dispatcher/Admin'. Further, you must set the corresponding user type and default visible resource for these users. The resource specified in the OFS_DEFAULT_VISIBLE_RESOURCE is visible to Manager/Dispatcher/Admin users by default.

Note: Only a USER is created in Oracle Fusion Field Service for non-mobile workers. Resources aren’t created for these types of users.

After the resources are created in Oracle Fusion Field Service, you can rearrange mobile workers in the resource tree according to your requirements. When the resources are updated from HCM, the accelerator updates the resources based on the resource tree structure defined in Oracle Fusion Field Service. It doesn’t change the resources to the initial bucket.

Default Bucket

You can control how mobile workers are added to buckets in Oracle Fusion Field Service, using the default bucket flag. If you select the flag in the accelerator, all the employees from the business unit are synced. If you don’t select, only the employees from relevant departments are synced based on the department bucket mapping configuration.

The accelerator provides an option to sync the employees based on the department configurations in the look up ORCL-BRT-HCM-OFS_RESOURCE_BUCKET_MAPPING. When there’s no mapping in the ORCL-BRT-HCM-OFS_RESOURCE_BUCKET_MAPPING, you can use the 'OFS_SkipDefaultBucketCreation' flag in the ORCL-BRT-HCM-OFS_CONFIG to lookup to decide whether to create a default bucket. The accelerator includes the flag with the default value of 'true'. This means, if no mapping is found for the Business Unit#Department in the ORCL-BRT-HCM-OFS_RESOURCE_BUCKET_MAPPING, then the employees from that department are discarded from syncing to Oracle Fusion Field Service. If you set the value to 'false', a default bucket is created with the name of the Business Unit and the integration syncs eligible employees to that bucket.

Time Zone

You can define the correct time zone and language at the bucket level and map the bucket in the bucket mapping lookup. When creating a resource or user, the accelerator checks the time zone and language of its parent bucket and applies the same settings to the child resources.