Glossary

Glossary Terms

Term	Explanation
Activate route	Start the work day
Activity	Entity of the Oracle Field Service system that represents any time consuming activity of the resource
Activity Status	Dynamic value that corresponds to the state of particular activity execution
API	Application Programming Interface – a particular set of rules and specifications that software programs follow to communicate and interact with each other
Bucket	Entity appearing on the resource tree which can contain resources of a defined type and be assigned activities
Company	1) Legal entity, using Oracle Field Service 2) Entity that represents a Client in Oracle Field Service; company is created by Oracle during the process of implementation
Customer	End-customer, entity that benefits from the activity
Delivery window	Statistically calculated time period within which a resource is expected to start the activity
ETA	Predicted time at which a resource will arrive at an appointment and start an activity, calculated dynamically for current and historical data
Inventory	Equipment that can be installed or deinstalled during an activity
Group	Feature on the resource tree identifying a particular type of resource
ISO 8601 format	see http://en.wikipedia.org/wiki/ISO_8601
Linked Activities	Two separate activities related so that the completion or start of one is dependent on the completion or start of the other
Mass (activity)	Activity involving 2 or more resources, different from teamwork
Not Ordered	Activity with an unspecified order of execution in a route, so that it can be executed at any time during the working day. Not-ordered activities do not have defined ETAs or delivery windows
Not-scheduled	Activity not assigned to a specific date
Ordered	Activity with a defined place in a route, which must be performed at a specified time of day. The order of activities can be changed; ordered activities can be changed to not-ordered activities, vice-versa
Property	Field and field value, assigned to an entity in Oracle Field Service (to user, resource, activity or inventory). There are fields and company-defined properties.
Preferred Resource	Functionality than enables choice of required, preferred, and forbidden resource to be assigned a specific activity
Resource	Element in the resource tree representing a defined company asset
Resource External ID	Company-unique key used to identify a specific resource
Resource Tree	Hierarchy of company resources, showing “parent-child” relationships
Route	List of activities assigned to a resource for a specific date, or a list of non-scheduled activities assigned to a resource
Service Window	Time frame expected by the customer for an activity as scheduled by the company
SLA window	Interval of time (that may involve a range of dates) within which certain work has to be performed according to the Service Level Agreement
SOAP	Lightweight protocol for exchange of information in a decentralized, distributed environment
SOAP 1.1	see http://www.w3.org/TR/2000/NOTE-SOAP-20000508/
SOAP Interface	Interface used to receive requests and return responses via SOAP
SOAP Client Application	Application running at the Client's site and providing interaction with the Oracle Field Service server via SOAP
Teamwork	Activity type feature which defines which activities can be performed by a Team
Technician (Resource)	Person who performs work at the customer’s premises (the one who provides the service)
Time Slot	1) Fixed service window, defined with a name and label, specifying when certain types of activities can be performed 2) Service Window (if the activity type does not support time slots)
Travel Area	Entity that corresponds to a set of Work Zones
User	1) A person using Oracle Field Service 2) Entity used for authentication and authorization purpose- the one that is used to grant access to Oracle Field Service for people or external software
Work Type	Property that defines a company-specific type of activity (customer activity: install, upgrade, etc.; internal activity: lunch, vehicle maintenance, etc.; teamwork)
Work Zone	Defined geographical area in which a resource can perform an activity