1. Integrating with Inbound API
  2. 'notdone_activity' Command

'notdone_activity' Command

The command affects only the started activity specified by key fields of 'command/appointment' element that exists in the system and sets the activity status to 'not done'. The command will:

a) set existing started activity, specified by key fields of 'command/appointment' to 'not done'

b) update activity properties if 'command/appointment/properties' element is present

The command will fail if:

  • activity does not exist in OFSC

  • activity status is other than started

  • 'command/time' is less than activity start time

Note: A segmentable activity can only be set notdone by the 'notdone_activity' command if there are no started segments and there is at least one segment in the 'complete' or 'notdone' status, otherwise the command will fail.