Biometric ID Authentication

You can use the fingerprint authentication or biometric ID to log in to the installed application.

Note: To use this feature, the mobile app must be installed on devices working on Android versions (7.0 or later) or iOS versions (10.0 or later). Also, the devices must have fingerprint scanners when Basic and / or LDAP authentication is used. This feature is not available for SSO users using either SAML or OpenId Connect.

It may be difficult for mobile workers to enter the password on their device every time. So, using the Enable Touch ID (for iOS) or Enable Fingerprint ID (for Android) option on the Login page makes it possible to access the installed application without having to enter the username and password each time. The mobile application uses the built-in operating system storage to store user credentials, which is secure.

How to configure this feature?

Follow these steps to configure this feature:

1. Click Configuration.

2. Under Displays section, select Display.

3. Under General settings, select Remember user name on Login screen or use Biometrics ID.

4. Click Save.

Log out from the current environment and log in again to use this feature.

If you do not want to use the fingerprint authentication, though the option is present in your mobile device, do not select the Remember user name on Login screen or use Biometrics ID setting.

Disable Fingerprint Authentication

You can disable the fingerprint authentication on your device from the Login page. Just deselect the Enable Touch ID or Enable Fingerprint ID setting. You cannot use this feature anymore unless you select the option again.