Activity and Work Order Status Update Work Flow

The predefined statuses associated with a work order include Unreleased, Released, On Hold, Completed, Closed, or Canceled. The work order operation has statuses of 'Ready' and 'Completed'. The accelerator can change the status of work order and work order operation based on the changes in the activity status.

By default:

• When an activity is in 'Pending' or 'Started' status in Oracle Fusion Field Service, the work order operation is in 'Ready' status, and there's no change in the initial work order status.
• When an activity is completed in Oracle Fusion Field Service, the corresponding operation status is changed to 'Completed'; when all the operations associated with the work order are completed, the status of the work order changes to 'Completed'.
• This table represents the work order and operation status when an activity is in 'Not Done', 'Suspended', or 'Canceled' status in Oracle Fusion Field Service.

  Field Service Activity Status	Work Order Operation Status	Work Order Status
  Not Done	Completed	Completed
  Suspended	Ready	No change in status
  Canceled	Ready	Canceled

Similarly:

• If the work order contains multiple operations and the corresponding activities in Oracle Fusion Field Service are in 'Canceled' status, the work order status changes to 'Canceled'.
• If the work order contains multiple operations and the corresponding activities in Oracle Fusion Field Service are in 'Completed' or 'Not Done' status, then the operation status is 'Completed', and the work order status is changed to 'Completed'.