Use Cases

Work order - Activity data flow

As part of the work order-activity workflow, the accelerator creates activities in Oracle Fusion Field Service based on the work order definition in Oracle Maintenance. A maintenance work order can contain multiple operations, and each operation can have multiple resources. Based on the operation-resource information, an activity is created in Oracle Fusion Field Service. If the operation is defined without any resource, the activity is created based on the operation-level information. The activities created in Oracle Fusion Field Service is linked to each other based on the operation and resource sequence defined.

Activity - Work order data flow

Once the activity is scheduled in Oracle Fusion Field Service, the activity start date, end date, time, and mobile worker information is updated in the work order. When an activity is assigned to a mobile worker, the mobile worker can start working on the job and complete it using the Oracle Fusion Field Service mobile app. Upon completion of the activity in Oracle Fusion Field Service, the accelerator automatically updates the labor hours (activity duration) and inventory items consumed by the mobile worker for the activity back to the work order.

Master data synchronization from Oracle Maintenance to Oracle Fusion Field Service

The accelerator considers Oracle Maintenance to be the master system for defining all the master data associated with a work order. The accelerator updates the master definitions from Oracle Maintenance to Oracle Fusion Field Service and maps that into these Oracle Fusion Field Service entities:

Standard Operations defined in Oracle Maintenance are updated as activity types.
Organizations defined in Oracle Maintenance are mapped as resources. The best practice is to create this as the parent bucket.
Work centers defined in Oracle Maintenance are mapped as work zones.
Resources defined in Oracle Maintenance are mapped as work skills.
Resource instances defined in Oracle Maintenance are mapped as mobile workers.

Asset meter reading

As part of the meter reading data flow, the accelerator gets the latest meter reading from the asset meter configured. This value can be shown in an activity so that mobile workers or dispatchers can see the data and take appropriate actions while working on the activity. Similarly, data updated by Oracle Fusion Field Service users gets updated in the asset meter automatically.

Support for Warehouse Resources

Oracle Fusion Field Service facilitates the creation and management of warehouse resources, empowering mobile workers to install and uninstall inventory directly from warehouses. The latest version of Oracle Inventory - Field Service Sync accelerator has been updated to include support for warehouse resources. The updated workflows in the accelerator enable the update of inventory items to a warehouse type of resource in Oracle Fusion Field Service from the Oracle Fusion inventory organization or sub-inventory. Previously, inventory items configured in Fusion inventory could only be updated as a bucket or truck resource in Oracle Fusion Field Service. Now, with the recent update, inventory items can be updated as a warehouse resource. Additionally, when a new work order is created in the maintenance organization, Oracle Fusion Field Service - Maintenance Cloud accelerator ensures that the inventory organization or sub-inventory is configured as a preferred warehouse for the activity. When a specific field resource in Oracle Fusion Field Service is assigned this activity, they get access and visibility to the items from this warehouse and can install them directly from this warehouse.

Resource Information Update

[Oracle Field Service only] The synchronization process from Oracle Maintenance Cloud to Oracle Field Service guarantees that all resource instance including Oracle Human Capital Management employees created as 'resource instances' in Oracle Maintenance Cloud get updated as the field resources in Oracle Field Service.
The synchronization process from Oracle Maintenance Cloud to Oracle Fusion Field Service guarantees that the work skill and work zones are updated against the Field resources in Oracle Fusion Field Service corresponding to the resource instances from Oracle Maintenance cloud.
If a work order operation is created without a resource but assigned to a technician with a maintenance resource code mapped (e.g., "Maintenance Tech B"), the work order update flow from Oracle Fusion Field Service to Oracle Maintenance Cloud will update the operation with "maintenance tech B" as the resource.
Similarly, if a work order operation is created with a resource ("Maintenance Tech A") but the actual technician present in Oracle Fusion Field Service is mapped with a different maintenance resource code ("Maintenance Tech B"), the work order update flow will update the operation with "Maintenance Tech B" as the resource.