Message and inventory block examples

These are examples of messages and inventory blocks.

Inventory block examples

Deinstall inventory

<external_id>{resource_external_id}</external_id>
<cust_number>{activity_customer_number}</cust_number>
<appt_number>{activity_number}</appt_number>
<aid>{aid}</aid>
<astatus>{activity_status}</astatus>	
<ETA>{activity_start_time}</ETA>
<aworktype>{activity_worktype_label}</aworktype>
<deinstalled_inventory>
<inventory>
<invsn>{inventory_serial_number}</invsn>
<invtype>{inventory_type}</invtype>
<eta_inventory_id>{invid}</eta_inventory_id>
<status>{invpool}</status>
</inventory>
</deinstalled_inventory>

Install inventory

<external_id>{resource_external_id}</external_id>
<cust_number>{activity_customer_number}</cust_number>
<appt_number>{activity_number}</appt_number>
<aid>{aid}</aid>
<astatus>{activity_status}</astatus>	
<ETA>{activity_start_time}</ETA>
<aworktype>{activity_worktype_label}</aworktype>
<installed_inventory>
<inventory>
<invsn>{inventory_serial_number}</invsn>
<invtype>{inventory_type}</invtype>
<status>{invpool}</status>
<resource_id>{inv_pid}</resource_id>
<eta_inventory_id>{invid}</eta_inventory_id>
</inventory>
</installed_inventory>

Message examples

Start Activity

<acoord_x>{activity_coordx}</acoord_x>
<acoord_y>{activity_coordy}</acoord_y>
<appt_number>{activity_number}</appt_number>
<aid>{aid}</aid>
<astatus>{activity_status}</astatus>
<aworktype>{activity_worktype_label}</aworktype>
<caddress>{activity_address}</caddress>
<cphone>{activity_phone}</cphone>
<ccity>{activity_city}</ccity>
<cemail>{activity_email}</cemail>
<date>{destination_date}</date>
<eta>{activity_start_time|%F %H:%M}</eta>
<external_id>{resource_external_id}</external_id>
<activity_time_slot_label>{activity_time_slot_label}</activity_time_slot_label>
<user_name>{user_name}</user_name>

Delay Activity

 <appt_number>{activity_number}</appt_number>
 <aid>{aid}</aid>
 <astatus>{activity_status}</astatus>
 <aworktype>{activity_worktype_label}</aworktype>
 <caddress>{activity_address}</caddress>
 <ccity>{activity_city}</ccity>
 <date>{destination_date}</date>
 <eta>{activity_start_time|%F %H:%M}</eta>
 <external_id>{resource_external_id}</external_id>
 <delay_comments>{pr_delay_comments}</delay_comments>
 <delay_reason>{pr_delay_reason}</delay_reason>
 <user_name>{user_name}</user_name> 
 

Cancel Activity

<appt_number>{activity_number}</appt_number>
 <aid>{aid}</aid>
 <astatus>{activity_status}</astatus>
 <aworktype>{activity_worktype_label}</aworktype>
 <caddress>{activity_address}</caddress>
 <ccity>{activity_city}</ccity>
 <cphone>{activity_phone}</cphone>
 <cemail>{activity_email}</cemail>
 <date>{destination_date}</date>
 <external_id>{resource_external_id}</external_id>
 <cancel_reason>{pr_cancel_reason}</cancel_reason>
 <cancel_notes>{pr_cancel_notes}</cancel_notes>
 <user_name>{user_name}</user_name>

Notdone Activity

<appt_number>{activity_number}</appt_number>
 <aid>{aid}</aid>
 <astatus>{activity_status}</astatus>
 <aworktype>{activity_worktype_label}</aworktype>
 <cname>{activity_customer_name}</cname>
 <caddress>{activity_address}</caddress>
 <ccity>{activity_city}</ccity>
 <czip>{activity_zip}</czip>
 <cstate>{activity_state}</cstate>
 <cphone>{activity_phone}</cphone>
 <date>{destination_date}</date>
 <eta>{activity_start_time|%F %H:%M}</eta>
 <end_time>{activity_end_time|%F %H:%M}</end_time>
 <external_id>{resource_external_id}</external_id>
 <work_skills><BLOCK type="activity_workskills">{activity_workskill_label},</BLOCK></work_skills>
 <not_done_notes>{pr_not_done_notes}</not_done_notes>
 <not_done_reason>{pr_not_done_reason}</not_done_reason>
 <activity_time_slot_label>{activity_time_slot_label}</activity_time_slot_label>
 <user_name>{user_name}</user_name>

Suspend Activity

<appt_number>{activity_number}</appt_number>
 <aid>{aid}</aid>
 <astatus>{activity_status}</astatus>
 <aworktype>{activity_worktype_label}</aworktype>
 <caddress>{activity_address}</caddress>
 <ccity>{activity_city}</ccity>
 <date>{destination_date}</date>
 <eta>{activity_start_time|%F %H:%M}</eta>
 <end_time>{activity_end_time|%F %H:%M}</end_time>
 <external_id>{resource_external_id}</external_id>
 <suspend_notes>{pr_suspend_notes}</suspend_notes>
 <suspend_reason>{prnum_suspend_reason}</suspend_reason>
 <activity_time_slot_label>{activity_time_slot_label}</activity_time_slot_label>
 <user_name>{user_name}</user_name>

Complete Activity

<MessageItem>
 <ActivityId>{aid}</ActivityId>
 <LegacyServiceId>{activity_number}</LegacyServiceId>
 <CustomerId>{activity_customer_number}</CustomerId>
 <CustomerZip>{activity_zip}</CustomerZip>
 <ActivityStatus>{activity_status}</ActivityStatus>
 <ActivityType>{activity_worktype_label}</ActivityType>
 <ScheduleDate>{route_date}</ScheduleDate>
 <BeginTime>{activity_start_time|%F %H:%M}</BeginTime>
 <EndTime>{activity_end_time}</EndTime>
 <DurationInMinutes>{activity_duration}</DurationInMinutes>
 <PositionInRoute>{activity_position_in_route}</PositionInRoute>
 <TechnicianId>{user_login}</TechnicianId>
 <ResourceId>{resource_external_id}</ResourceId>
 <ResourceType>{resource_type}</ResourceType>
 <EventDateTime>{message_time_of_creation}</EventDateTime>
 </MessageItem>

Complete Activity: different format

<values>
 <appt_number>{activity_number}</appt_number>
 <external_ID>{resource_external_id}</external_ID>
 <date>{route_date}</date>
 <site_id>{pr_SITEID}</site_id>
 <p>   
 <l>astatus</l>
 <v>{activity_status}</v>
 </p>
 <p>
 <l>TECH_DEPARTURE_TIMESTAMP</l>
 <v>{pr_TECH_DEPARTURE_TIMESTAMP}</v>
 </p>
 <p>
 <l>JOURNAL_ENTRY_DATE</l>
 <v>{message_time_of_creation}</v>
 </p>
 <p>
 <l>JOURNAL_ENTRY_TYPE</l>
 <v>Work Log</v>
 </p>
 <p>
 <l>JOURNAL_ENTRY_DESCRIPTION</l>
 <v>{pr_JOURNAL_ENTRY_DESCRIPTION}</v>
 </p>
 <p>
 <l>JOURNAL_NOTE_ENTRY</l>
 <v>{pr_JOURNAL_NOTE_ENTRY}</v>
 </p>
 <p>
 <l>INCIDENT_CASE_ID</l>
 <v>{pr_INCIDENT_CASE_ID}</v>
 </p>
 <p>
 <l>SITEID</l>
 <v>{pr_SITEID}</v>
 </p>
 <p>
 <l>INVOICE</l>
 <v>{pr_INVOICE}</v>
 </p>
 <p>
 <l>CABLE_FOOTAGE</l>
 <v>{pr_CABLE_FOOTAGE}</v>
 </p>
 <p>
 <l>DROP_DIRECT_BURY</l>
 <v>{pr_DROP_DIRECT_BURY}</v>
 </p>
 <p>
 <l>CLOSURE_CODE</l>
 <v>{prnum_CLOSURE_CODE}{prnum_CLOSURE_CODE1}</v>
 </p>
 </values>