Calendar Message Placeholders
These are message placeholders related to calendars.
This placeholder group can be used in subject/body templates
of messages that have reference to a route. Also, they work for the manual (service request) launch condition. The message engine
retrieves the data from the regular calendar by default.
But, it also allows to switch to the on-call calendar
type using a special BLOCK statement. The calendar is retrieved for
the date of the corresponding route (if applicable) or the service
request.
| Placeholder | Description |
|---|---|
| calendar_time_from | Start of resource's working day (HH24:MI format) |
| calendar_time_to | End of resource's working day (HH24:MI format |
| calendar_points | Points from the resource's calendar |
| calendar_comments | Comments from the resource's calendar |
| calendar_record_type | Type of the resource's calendar record, such as shift, working, non-working |
| calendar_shift | Resource's shift (name) |
| calendar_shift_id | Resource's shift (ID) |
| calendar_shift_label | Resource's shift (label) |
| calendar_work_schedule | Resource's work schedule (name) |
| calendar_work_schedule_id | Resource's work schedule (ID) |
| calendar_work_schedule_label | Resource's work schedule (label) |
| calendar_non_working_reason | Resource's non-working reason (name) |
| calendar_non_working_reason_id | Resource's non-working reason (ID) |
| calendar_non_working_reason_label | Resource's non-working reason (label) |