Glossary

Glossary Terms

Term	Explanation
Activity	Entity of the Oracle Field Service system that represents any time-consuming activity of the resource
Message	Communications within software (which may or may not be readable by humans), as well as person-to-person communications delivered via computer software
Middleware	Software that is used to integrate Oracle Field Service with external systems. Middleware uses Oracle Field Service API to interact with Oracle Field Service
Resource	Element in the resource tree representing a defined company asset
Resource Tree	Hierarchy of company resources, showing “parent-child” relationships
Route	List of activities assigned to a resource for a specific date, or a list of non-scheduled activities assigned to a resource
SOAP	Lightweight protocol for information exchange in a decentralized, distributed environment
SOAP 1.1	see http://www.w3.org/TR/2000/NOTE-SOAP-20000508/
SOAP Client	Application or part of application that sends SOAP requests to SOAP Service
SOAP Service	Application or part of application that receives SOAP requests sent by SOAP Client
User	1) Person using Oracle Field Service 2) Entity used for authentication and authorization, allowing people or external software to access Oracle Field Service
Visit	Group of activities related to the same customer that generate one customer notification for a case, instead of one notification for an activity