Implementation Guidelines

These guidelines are to help developers with their integration using the Outbound API.

Middleware Availability

Customers are responsible for ensuring their middleware is always available to receive messages from Oracle Field Service.

If the middleware is unavailable, it is possible that the messages could time-out or reach the maximum number of retries resulting in messages not being sent.

In such situations there is no mechanism available in Oracle Field Service to resend those messages. Customers that cannot ensure their middleware availability should consider using the Core API - Events (REST service).