Scope of the Document

This document primarily describes the API that is used by the Outbound Interface of Oracle Field Service (OFS) for exchanging information (sending requests and accepting responses) with external systems. It also gives an overview of how the Oracle Field Service Outbound Interface works.

The recommended use for the Outbound Interface is for time-based notifications (for example, notifications to customers) typically using the Reminder and Change notification triggers. For all other system events (for example, Route changes, Activity status changes, Inventory changes, Service Request

changes, and so on), it is recommended to use the Core API/Events REST API for integration.