Parts Catalog API Overview
The Parts Catalog functionality has been designed as a means of remote access to the company's spare parts index to be used by mobile personnel.
The idea behind it is that while technicians assigned installation jobs usually know fairly well which inventory they are going to install and load their trucks accordingly; however, those to perform repairs often will be able to determine the parts necessary for replacement only at the customer's site after tests and diagnostics. Therefore, the Parts Catalog has been developed with a focus on maintenance and repair jobs. It enables the technician to look up the spare part required for replacement, discuss the replacement terms (price, period, etc.) with the customer, place an order for the spare part, find an alternative if the customer does not accept the initial offer and issue an invoice.
Oracle Field Service Parts Catalog is available as a module within the Manage and Mobility Applications and as an API ensuring integration with the customer's external systems.