How does the Call Ahead launch condition work?

This action-driven launch condition is initiated when a mobile worker completes the previous activity or marks an activity as En route.

The launch condition is typically used to:

• Inform the customer.

• Initiate provisioning or hardware test while the resource is on the way.

When configured, the Complete Activity page has the mandatory Next Activity field. The resource is to select the next activity. When the resource submits the Complete Activity form, the application generates the Call ahead trigger for the next activity (selected by the resource).

Similarly, if the En route option is enabled and a mobile worker sets the status of an activity as En route, the application generates the Call ahead trigger for the next activity in the route. You can use this trigger to notify your customers.

Note: For more information, see the Add a launch condition for a message scenario section.