How do I create operations as multi-segment activities in Oracle Fusion Field Service?

You can create operations as multi-segment activities in Oracle Fusion Field Service, if you've configured the standard operation as a multi-segment activity type in the OIC mapping table 'ORCL-BRT-ACT-TYPE-MAPPING'.

Note:

• Ensure you've created a parent resource for the Maintenance organization in Oracle Fusion Field Service. The external ID is configured in the lookup 'ORCL-BRT-MNT-OFS-CONFIG' with the variable ParentResourceId. The accelerator creates the organization as a bucket in Oracle Fusion Field Service and maps it under this parent resource ID.
• By default, the system creates activities in the bucket's non-scheduled pool. Once routed, it schedules and assigns the activity to the right mobile worker. A configuration within the accelerator called 'ScheduledActivityEnabled' controls the creation of activities in a non-scheduled pool in Oracle Fusion Field Service. You can create activities in the bucket on a specific date by configuring this field as' True'.
• When you create a work order with a non-standard operation, or if the "ORCL-BRT-ACT-TYPE-MAPPING" lookup table doesn't define the standard operation, the system creates an activity with a default activity type.
• You must configure these link templates in Oracle Fusion Field Service to create the link between activities:
  • start-after
  • start-together
  • start-before