Can I update activities and sync offline after Overnight end time?

You can complete the activities that you worked on after the Overnight end time. You can change the status of Started activities to a final status and work with the inventory for these activities.

Be aware that the option Allow update activities and offline sync after overnight within the following number of hours must be selected on the Business Rules page.

Beyond the Overnight end time, the activity and inventory-related links and buttons are displayed for those activities that are in Started status. You can:

Change activity status to Completed, Suspended, or Not done.
Perform actions with inventory such as install, deinstall, and so on.

You can perform these actions from the My Route and Activity Details pages and from the activity hints available on the Manage and Dispatch Console pages. The application collects the data and synchronized to the server. You can perform these actions for single activities and segmentable activities and their segments.

Note: You can't start new activities after the Overnight work ends, or manage inventory for activities that are in any other statuses.

How suspending activity works

Suspending an activity after the Overnight work ends as follows:

When you suspend a single activity action, the application:
- Creates a 'Suspended' activity in the route of the original activity.
- Moves the original activity to the non-scheduled pool, changes its status to 'Pending', and defines its position in route as 'not-ordered'.
When you suspend a segment of a segmentable activity, the application:
- Creates a 'Suspended' segment in the route of the original segment.
- Increases the Time to complete value for the master segmentable activity corresponding to the time of the suspended segment.

Note: You must enable the Allow access to non-scheduled pool setting for the appropriate user types to make the Suspend activity operation work as described earlier.

Adjusting activity duration

You can adjust the activity duration for both, single activities and segments of segmentable activities.

Selecting next activity and changing action time

You can't select the next activity or set an activity's action time in the UI for the last activity on a given day.

Inventory actions

The following inventory actions are available for inventories related to the Started activities after Overnight end time:

Add to customer
Add to required
Delete inventory
Install inventory
Deinstall inventory
Create installed inventory
Create deinstalled inventory
Undo install
Undo deinstall
Exchange inventory
Install required inventory
Delete required inventory
Edit required inventory
Create installed required inventory

Apart from this, you can update the values of any fields or properties through the Inventory Details page and any forms connected to this page. Changes to field values on the Required Inventory page are also supported.

Limitations

Inventory actions from an activity of a team holder aren't available for an assistant while working in teamwork.

API support

You can get updates for activities that are still in Started status after the Overnight end time and any inventory items related to these activities using the following API calls:

Events
Get Activity
Get Activities
Get Inventory

Daily Extract files

Important: This information only applies to Oracle Field Service environments. You can verify whether you've Oracle Field Service or Oracle Fusion Field Service, by signing in and checking on the About page.

The Daily Extract files for a given day won't contain any actions performed after the Overnight end time. You must either wait for the automatic generation of the Daily Extract files for the following day, or run the Daily Extract manually after all the activities are completed. When you do so, you must merge the results from two the Daily Extract files to get the complete data set.

Note: Messages from the Outbound API remain blocked after the configured Overnight period.