1. Oracle Fusion Field Service Questions and Answers
  2. How do I configure Oracle Fusion Field Service for using multi-attachment property with OCI?

How do I configure Oracle Fusion Field Service for using multi-attachment property with OCI?

Oracle Cloud Infrastructure (OCI) Object Storage is available on the application configuration page in Oracle Fusion Field Service to store the necessary parameters to connect to OCI object storage from Oracle Fusion Field Service. OCI Object Storage can be used for storing attachments, such as images, uploaded from Oracle Fusion Field Service.

Prerequisites to enable attachment creation between OCI and Oracle Fusion Field Service:

  • OCI (Oracle Cloud Infrastructure): Application to gather authentication and storage details.
  • Oracle Fusion Field Service: Application where the integration settings are applied.

To generate the required API keys and identity information from OCI

  1. Open OCI and use the search bar to locate My Profile.
  2. Under your profile, navigate to API Keys > Add API Key.
  3. Click Download Private Key, then click Add.
  4. After key creation, note down the following:
    • Fingerprint
    • Tenancy OCID
    • Region
    • User OCID

To access storage information needed for configuration:

  1. In OCI, search for Buckets.
  2. Open an existing bucket or create a new one.
  3. Capture the following information:
    • Bucket Name
    • Namespace

To configure the Oracle Fusion Field Service application with information from OCI:

  1. Navigate to Oracle Fusion Field Service > Configuration > Applications > Add Application.
  2. Select the appropriate application type.
  3. On the configuration page:
    • Fill in fields using the data collected from OCI
    • Upload the private key
    • Click Test Connection, then click Add.

To set up required properties in Oracle Fusion Field Service

  1. Navigate to Oracle Fusion Field Service > Configuration > Properties > Add New.
  2. Enter all required fields. For more information, see the Create an Attachment Property to use with Oracle Cloud Object Storage in Administering Oracle Fusion Field Service Guide.
  3. Add the attachment property to the relevant page (for example: Activity Details).

Currently, attachments are accessible through the Oracle Field Service mobile app for iOS and Android platforms.

Security practices to be considered: For enhanced security:

  • Create a dedicated user with restricted permissions.
  • Generate API keys under this user via: OCI > Identity > Domains > [Your Domain] > Users > [Your User].
  • The process for integrating with Oracle Fusion Field Service remains the same; only user credentials change.