How do I receive notifications on the locked screen of an iPad?

You can receive notifications on the locked screen of an iPad in certain scenarios.

There are two types of notifications to consider:

• Notification for chat messages sent through the Collaboration Module

• In-App notifications within the application

For the first type, when a new Collaboration chat message is received by the device, it triggers a pop-up notification on the device’s lock screen. For example, if someone sends a message to the user, it will be displayed on the lock screen.

For the second type, the notifications that appear under “Notifications” are not shown on the lock screen.

You can refer to the topic Notifications in the Collaboration Window for more details on these notifications. These notifications are only validated when the user reopens the app and brings it to the foreground.

Note that these are in-app notifications, which require the user to bring the app to the foreground. At that point, Oracle Field Service will check the current route status and, if necessary, generate notifications for the user. For example, if a new activity is added to the user’s route while the app is in the background, a notification will inform the user of the new activity once the app is brought to the foreground.

Additionally, there is an alternative method where actions performed on an activity can be turned into Collaboration chat messages using Outbound/Message Scenarios. For more information, refer to Use Collaboration as a Delivery Channel topic.

If Oracle Field Service outbound is configured and a message is sent using Collaboration, it is treated as a Collaboration chat message to the user/technician, thus falling under the first type and triggering a pop-up notification for the user.