1. Oracle Fusion Field Service Questions and Answers
  2. What are the different activity statuses in Oracle Fusion Field Service, and how does an activity move between them?

What are the different activity statuses in Oracle Fusion Field Service, and how does an activity move between them?

You can enable buttons like Start, Cancel, Reopen, and End on the activity screen in Oracle Fusion Field Service by configuring the screen layout for the relevant User Type.

Button Functions and When They Appear

Each button is linked to a standard action and is configured to appear based on the activity's status:
  • Start Button: Triggers the Start Activity action (start_activity). It becomes visible when the activity is in a status that allows initiation, such as Pending or Dispatched.
  • Cancel Button: Executes the Cancel Activity action (cancel_activity). This button appears when the activity is in a cancel status, including Pending, Dispatched, or Started.
  • Reopen Button: Initiates the Reopen Activity action (reopen_activity). Visibility is set to display when the activity is in a closed status, such as Completed, Not Done, or Canceled.
  • End Button: Performs the End Activity action (end_activity). This button becomes visible when the activity is already Started or in Progress.

To configure the button on activity screen, you need to repeat the steps as per your requirement.

  1. Navigate to Configuration > Users and Security, click User Types.
  2. Select the specific User Type you want to modify.
  3. In the left pane, select Screens. Under the "Activity" section, click the specific activity screen you want to modify. This could be "Activity Details" or a similar screen depending on your configuration.
  4. Add the required button.
    1. Select Standard action screen as the screen type.
    2. Find and select the specific button you want to enable from the list of available actions.
    3. Click OK to add the button.
  5. Configure Visibility (Recommended):
    1. Select the newly added button.
    2. In the Visibility Settings, click Add new visibility to add new visibility rules to control when the button is displayed.
    3. Define the conditions under which the selected button should be visible.
    4. Click Save.
  6. Save your changes and click Publish to publish the configuration.