How do I create an Attachment Property to use with Fusion Attachments?

You can create an Attachment property to use with Fusion Attachments when you want multiple images to be uploaded for an activity. The best practice is to use the Attachment option with an Oracle Fusion application such as Oracle Maintenance. In Oracle Fusion applications, an attachment is a document or an image that's uploaded to an object storage. The object storage is configured for a specific business object when you set up the Oracle Fusion application.

Prerequisites to enable attachment creation between Fusion and Oracle Fusion Field Service:

1. The integration between Fusion Service and Service Logistics in Oracle Fusion Field Service must be configured.
2. If work orders are not synced between Fusion and Oracle Fusion Field Service, attachments will not be created on the Fusion side.

To perform the required configuration, you’ll need access to:

1. Oracle Fusion Field Service
2. Oracle Cloud Infrastructure (OCI) Identity/IDCS for the tenancy associated with your Fusion Applications

To configure a new application in Oracle Fusion Field Service:

1. Navigate to Oracle Fusion Field Service > Configuration > Applications > Add application.
2. Select the appropriate options.
3. Download the OFS certificate

To configure the application in OCI Identity domain

1. Go to OCI Identity > Domains > [your domain].
2. Copy the domain URL. You'll need it when configuring Field Service.
3. From your domain, navigate to Integrated Applications.
4. Click Add Application and fill in the required details.
5. Add scope: Search for Oracle Applications Cloud (Fusion).

6. If you can’t find it, verify that you're using the correct OCI tenancy.

7. Copy the highlighted scope value for use in Oracle Fusion Field Service later.

8. After creating the Confidential Application, activate it and copy the Client ID and Client Secret.

To create an attachment property

1. Sign in as an administrator.
2. Click Configuration > Properties.
3. Click Add New.
4. Complete these fields:

   Field	Action
   Entity	Select the entity for which you want to create the Attachment property. Select Activity. Currently you can create an Attachment property only for Activity type of entity.
   Property name	Enter a name for the property that you want to display to the user. Enter in English and in all the languages that are active in the application.
   Property label	Enter a unique database identifier for the Oracle Field Service API.
   Property hint	Enter a hint that you want to display when a user hovers over the field name. For example, Enter comments if any. Enter the text in English and in all the languages that are active in the application.
   Property Type	Select Attachment and then select Fusion attachments.
   Application	Select the Oracle Fusion application that you've implemented.
   Fusion Business Object	Select the Fusion business object to sync the attachments. Choose either Service Work Order or Maintenance Work Order.
   Attachment Category	Select the category to classify and secure attachments. These categories are added when you created the business object in Fusion.
   Photo Resolution	Select the minimum and maximum resolution of the photos that users can upload. You can specify the resolution based on the mobile devices your users use. Specifying the limits here helps you control traffic volume and manage the time taken to upload to a storage.

5. Click Add.
   The Attachment property is added to work with Fusion attachments.

   Note: 'Attachments' properties aren't supported in:

   • Plug-in API framework
   • Daily Extract
   • Inbound and outbound SOAP APIs
   • Filters, message scenarios, work skill conditions, and capacity categories