How do I create a routing plan?

Routing plans provide the rules to use when deciding how to route activities to resources. When you create a new routing plan, you select the routing profile to assign it to in the first step.

Before you start

You must create a Routing Profile before creating a routing plan.

To create a routing plan:

Here's what to do

1. Navigate to the Routing Profiles screen.
2. Find the routing profile to which you want to add the routing plan.
3. Click Add routing plan in the Actions column.
   A new routing plan template displays.
4. Expand each section and add values as necessary.
5. Click Add.
   Before you can run a routing plan against a bucket, you must assign the routing profile that contains the routing plan to the bucket.