Shifts are used to define the different working times as defined by an organization.
They can be created once and used by various work schedules, simplifying the assignment of
schedules. In addition to work schedules, shifts can also be assigned directly to
organization units, buckets, or resources.
To implement a 24/7 work shift in Oracle Field Service, you can follow these general
steps:
-
Set Up Work Schedules: Navigate to Calendars, create or
modify a work schedule to include shifts that cover all 24 hours of the day,
ensuring no gaps between shifts. For more information, refer to Add a Work Schedule or a Shift.
-
Define Shifts: Add shifts to the schedule, specifying
start and end times. For 24/7 coverage, you might need three 8-hour shifts or
two 12-hour shifts. For more information, see Add a Shift to a Work Schedule and Add a Shift.
-
Assign Resources: Allocate resources (employees or
teams) to these shifts, ensuring adequate coverage for each time slot. For more
information, see Add a Shift to a Resource's Calendar.