Is it possible to restrict a time slot for a specific user type?

You can enable a time slot for a specific user type by creating a new time slot and then assigning the new time slot for a specific activity type and then ensure that this activity type is only worked on by the user type you want to restrict access to that time slot.

You can create and restrict a time slot for a specific user type by

1. Creating a new time slot
   1. Click Configuration -> Time Slots. The Time slots page opens.
   2. Click Add New. The Add time slot window opens.
   3. Specify the detail as required. For more information, refer to the Create a Time Slot topic in the Using Capacity Service User Guide.
2. After you create the time slot, assign this newly created time slot to a specific activity.
   1. Click Configuration → Activity Types.
   2. Select an Activity Type from the list for which you want to map the newly defined time slot.
   3. Click the pencil icon under the Action column and then select the time slot that you want to restrict from the Available time slots area. For more information, refer to the Add an activity type topic.
3. Next, map this activity type to the user type who is going to use this using the Screen configuration tab.
   1. Click Configuration → User Types.
   2. Select a User Type for which you want to add the Activity Type. Click the Screens tab.
   3. Click Activity > Activity list.
   4. Click the Click to add button and then select the specific Activity type that you want to map with this user.
   5. Click X at the top-right corner.
   6. Sign out and sign in to the application.
4. The newly created timeslot is now available for a specific user type.