1. Oracle Fusion Field Service Questions and Answers
  2. How do I enable Service Logistics to Oracle Field Service synchronization?

How do I enable Service Logistics to Oracle Field Service synchronization?

The Service Logistics to Oracle Fusion Field Service Oracle Integration recipe enables you to synchronize field service mobile workers, their stock locations and corresponding inventory balances from Service Inventory and Logistics Management with Oracle Fusion Field Service.

This feature includes these improvements:

  • Synchronize mobile worker inventory and parts catalog data from Service Logistics to Oracle Fusion Field Service.
  • Allow mobile workers to order parts that are required for an activity from Service Logistics.
  • Order parts to replenish their trunk stock.
  • Transfer a debrief transaction to Service Logistics and manage charges and estimates upon completion of an activity. This can further generate a customer invoice for billing, adjust inventory balances, update a customers asset configuration, and capture costs of service.

You can connect Service Logistics natively to Oracle Fusion Field Service with minimal configuration. The Oracle Fusion Service application configuration has been enhanced to incorporate the service logistics-related configurations as well.

You must configure these profile options in the Fusion application to enable this recipe:

  • INV_DEFAULT_ORG
  • RCL_DEF_PARENT_RESOURCE

To enable this recipe, follow these steps:

  1. Click Configuration, Applications.
  2. In the Applications page, click Add Application.
  3. In the Add Application dialog box, select Oracle Fusion Service and Service Logistics Integration from the Application Type drop-down list.
  4. In the Application Name field, enter the name of the application to be displayed.
  5. Provide the Oracle Fusion Service endpoint details for the application in the URL, User Name and password for the application.
  6. Select the integration channel that is used for this integration from the Integration Channel drop-down list.
  7. Check Connect with Service Logistics to enable the service logistics connectivity.
  8. Specify the password in Integration Password.

    An integration user is a must-have prerequisite setup configuration for accessing Oracle Fusion Service and Service Logistics APIs from Oracle Integration (OIC). When you create a new Oracle B2B and Service Logistics Integration application, the integration users "SERVICE_APP_ICS" and "SERVICE_LOG_ID" will be created within Fusion to access the Oracle Fusion Service and Service Logistics API from Oracle Integration.

  9. Click OK.
    A new application for Oracle Fusion Service and Service Logistics Integration is created. It can be used to connect Service Logistics to Oracle Fusion Field Service with the Oracle Fusion Service application.

Results:

When the configurations are successful, you can click the card to see the status of the integrations. The status is also available on the details page.

This screenshot displays the Add Application dialog box for Oracle Fusion Service and Service Logistics application type:


This screenshot shows Application Type dialog box.

This OIC recipe is now active and the data flow between Oracle Fusion Field Service and Service Logistics will start according to the configurations in Oracle Integration. The application status in Oracle Fusion Field Service becomes active, along with date and time of activation.

This screenshot displays the Oracle Fusion Service and Service Logistics application knowledge card:

This screenshot shows Oracle Fusion Service and Service Logistics application knowledge card.