How do I start an activity and track travel and on-site time?

To track travel and on-site time in Oracle Fusion Field Service, mobile workers must follow the correct sequence of actions during customer visits. These actions such as marking when travel begins and when the activity starts help the application calculate travel duration, time spent on-site, and overall activity performance metrics.

Start an Activity

When you arrive at a customer location, you must start the activity in Oracle Fusion Field Service from the My Route page. The application uses this data to project activity durations, travel time, and distance.

Always start activities as soon as you arrive at the customer’s location, even before you get out of your vehicle. If you forget to start an activity on time, contact dispatch so that they can start the activity and enter the correct start time for you.

Note: You must always start the scheduled activities in order. This means, you can only start the next activity in the list. Unordered activities are different, they can be started at any time.

Open My Route and click Start for the activity that you want to begin. A confirmation page displays. By default you start the first pending activity in the route.
Select the time of start and click Submit. The activity status changes to started. You can't select a time that's earlier than the current time.
Note: After you start an activity, you've the option to adjust time or to change the activity status. Menu options are driven by previous activity actions.

Track Travel and On-site Time

To ensure that travel time is recorded separately from time spent on-site, you must follow this sequence:

Select En route when leaving for the activity location. The application begins recording travel time.
Select Start upon arrival at the site. This stops the travel timer and starts tracking on-site activity duration.
Select Complete when the job is finished.

The application calculates:

Travel time: From En route to Start
On-site duration: From Start to Complete