Bundling of Activities in Immediate Routing

Immediate activity assignment may result in certain additional costs related to the violation of other activity SLA or the resource's travel to a different location. To compensate for such additional costs, sometimes it is reasonable to combine the urgent activity with other activities that are located in the same place. Another situation is when the urgent activity requires admission to a restricted area. In this case, the company may assign other activities in the same facility to the same resource and request access only once. Such assignment type is called bundling.

Routing determines which activities may be bundled together by the same criteria that are used in creation of visits. For example, if activity asset (which, depends on activity type, may be translated to activity address or equipment id or area code) is used as a visit bundling key then the activity asset will also be considered in the assignment of urgent activities, and, should any activities be found on the same asset as the urgent one, such activities will be bundled that is, assigned together to the same resource, same day and one immediately after the other.