1. Using Routing
  2. Unlimited Queued Routing

Unlimited Queued Routing

Oracle Field Service Professional and Enterprise Cloud subscribers will have access to unlimited queued routing. Routing runs will be prioritized into High Priority and Standard Priority runs with High Priority runs being processed prior to Standard Priority routing runs. Each subscription and Instance type will have a number of high priority hours allocated per day where the hours will reset daily at 00:00UTC.

Subscription Type Oracle Field Service Professional Oracle Field Service Professional Oracle Field Service Enterprise Oracle Field Service Enterprise
Instance Type TEST PROD TEST PROD
High Priority (hours/day) 1 2 4 10
Standard Priority (hours/day) Unlimited Unlimited Unlimited Unlimited

Users can manage the routing run time using the Time Limit parameter in the Run Schedule section of the Routing Plan. The actual run time used is displayed on the Routing Run Summary page for each individual routing plan that has been executed. Any routing plan that take less then 1 second to execute with consume 1 second in the calculation.

Beginning daily at 00:00 UTC, any configured and executed ‘manually’, ‘once a day’, ‘recurrently’ and ‘sequentially’ routing run will be automatically assigned a High Priority status. Each executed routing run will reduce the number of High Priority hours available that day. After the allotted number of High Priority hours is consumed for an instance, all subsequent routing runs will default to the Standard Priority where they will be processed based on their priority.

Example Scenario

Following is an example scenario:
  • Subscription Type = Oracle Field Service Professional
  • Instance Type = TEST
    • High Priority (hours/day) = 1 hour
    • Standard Priority (hours/day) = Unlimited
  • Routing setup:
    • Routing Plan = Bulk
      • Routing Run = Once a Day
      • Run Time = 07:00
      • Time Limit = 15 minutes
    • Routing Plan = Daily
      • Routing Run = Recurrently
      • Run Time = 08:30-18:30
      • Interval = 60 minutes
      • Time Limit = 10 minutes
  • Outcome:
    • Bulk routing runs in 5 buckets with each bucket’s routing run takes 4 minutes to execute.
    • Daily routing runs in 5 buckets with each bucket’s daily run takes 1 minute to execute.
    Type Time Total Minutes Used Priority Notes
    Bulk 07:00 20 High
    • 5 Buckets * 4 minutes = 20 minutes
    • High Priority since this is the first run after 00:00 UTC
    Daily 08:30 5 High
    • 5 Buckets * 1 minute = 5 minutes
    • High Priority since total time used is 25 minutes
    Daily 09:30 5 High
    • 5 Buckets * 1 minute = 5 minutes
    • High Priority since total time used is 30 minutes
    Daily 10:30 5 High
    • 5 Buckets * 1 minute = 5 minutes
    • High Priority since total time used is 35 minutes
    Daily 11:30 5 High
    • 5 Buckets * 1 minute = 5 minutes
    • High Priority since total time used is 40 minutes
    Daily 12:30 5 High
    • 5 Buckets * 1 minute = 5 minutes
    • High Priority since total time used is 45 minutes
    Daily 13:30 5 High
    • 5 Buckets * 1 minute = 5 minutes
    • High Priority since total time used is 50 minutes
    Daily 14:30 5 High
    • 5 Buckets * 1 minute = 5 minutes
    • High Priority since total time used is 55 minutes
    Daily 15:30 5 High
    • 5 Buckets * 1 minute = 5 minutes
    • High Priority since total time used is 60 minutes
    Daily 16:30 5 Standard
    • 5 Buckets * 1 minute = 5 minutes
    • Standard Priority since Priority Time is used
    Daily 17:30 5 Standard
    • 5 Buckets * 1 minute = 5 minutes
    • Standard Priority since High Priority Time was consumed
    Daily 18:30 5 Standard
    • 5 Buckets * 1 minute = 5 minutes
    • Standard Priority since High Priority Time was consumed