Activate and Deactivate Routing Profiles
Active routing profiles are used to route activities to resources. Inactive routing profiles are not used. You deactivate a routing profile if you want to save it for future use, but you don’t want to use it right now.
To activate (or deactivate) a routing profile:
Results:
You may filter the active and inactive routing profiles and plans using the View menu button on the Routing Profiles screen. This button has these options:
- All clears the filtering and shows all plans and profiles;
- Active shows all the active routing plans and profiles along with active plans that belongs to inactive profiles;
- Inactive shows all the inactive routing plans and profiles along with inactive plans that belongs to active profiles.