Visibility Configuration for Collaboration

Setup visibility permissions in the system to access Collaboration. These settings allow the authorized administrators and helpdesk to allocate users to various groups and control permissions for them.

Visibility configuration —The three key entities associated with Collaboration visibility configuration are:

User: Same as the user defined in the system.
User Group: Group of users with similar collaboration visibility.
Helpdesk: Collection of users or user groups who are helpdesk operators.

Rules to setup Collaboration:

Visibility can be defined between a source entity and a target entity. The source can be a User group and target can be either a User Group or a Helpdesk; this is a symmetrical relationship.
A user is automatically marked ‘Admin’ when the Collaboration and the visibility Permissions menu is enabled for that user type. All the admin users can configure permissions for the resources.
Admin can configure only the users under the resource tree entries they have access to.
By default, a newly added user from a different group cannot collaborate with anyone.
When you add new user to the system, setup a user group for that user to enable collaboration.
User can collaborate only with the users within the same group/bucket and with the users of other user groups whose visibility setting is configured.
Users added to a Helpdesk can see each other by default. They can also perform Helpdesk related operations like transfer, chat etc.