Close quota

When using the Capacity/Quota Management functionality, it is often important to be able to stop taking orders for a specific time (e.g. orders that have to be started by 5 PM cannot be booked after 2 PM). As of Oracle Field Service version 4.2 it is possible to 'close the quota'. If Quota is closed, the Capacity Management API will return no quota, but the value of the quota does not have to be changed.

The quota can be closed manually or can be scheduled to be automatically closed at a specific time. Quota can be closed for a specific capacity category, time slot and date. It is possible to lock quota for the whole company, for a subset of specific work zones for the whole company and exclusively for specific work zones.

If quota is closed for a specific capacity category and time slot and work zone, the Capacity Management API request for such capacity category and time slot must contain all fields of the Work Zone Key. Otherwise an error will be returned.

If the values of the fields in the key do not comply with any of the rules defined in the Work Zone Dictionary, the activity will be treated as if it belongs to the company but not to any of its work zones (the 'close quota' parameters set for the company will be applied, if any).