Glossary

Glossary Terms

Term	Explanation
Activity	Entity of the Oracle Field Service system that represents any time consuming activity of the resource
Bucket	Entity appearing on the resource tree which can contain resources of a defined type and be assigned activities
Capacity	Workforce possessing the necessary work skills available at a certain moment of time
Capacity category	Predefined set of work skills, work skill groups and time slots within which they are considered by the Capacity Management API
Customer	End-customer, entity that benefits from the activity
ISO 8601 format	see http://en.wikipedia.org/wiki/ISO_8601
Other activities	All repeating, mass and shift activities, including those without instances, which are not part of Quota management
Quota	Number of minutes allocated by the company to perform activities of a specific capacity category within specific time period by resources of a specific bucket and date
Resource	Element in the resource tree representing a defined company asset
Resource External ID	Company-unique key used to identify a specific resource
Resource tree	Hierarchy of company resources showing “parent-child” relationships
SOAP 1.1	Lightweight protocol for exchange of information in a decentralized, distributed environment see http://www.w3.org/TR/2000/NOTE-SOAP-20000508/
SOAP Interface	Interface used to receive requests and return responses via SOAP
SOAP Client Application	Application running at the Client's site and providing interaction with Oracle Field Service server via SOAP
SOAP Fault	SOAP element used to carry error and/or status information in a SOAP message
Statistics Agent	Oracle Field Service module used to recalculate travel and duration statistics based on the more recent data received in the database since its previous run
Time Slot	1) Fixed service window defined with a name and label, specifying when certain types of activities can be performed 2) Service Window (if the activity type does not support time slots)
Used	Number of minutes actually booked to perform activities of a specific capacity category within specific time period by resources of a specific bucket and date
User	1) Person using Oracle Field Service 2) Entity used for authentication and authorization, allowing people or external software to access Oracle Field Service
Work Skill	1) Activity that a resource is qualified to perform (resource property) 2) Qualification required to perform an activity (activity property)
Work Skill Conditions	Set of conditions based on the values of specific activity properties that is used to define the work skills for the activity
Work Skill Group	Several work skills combined in a group. When a work skill group is assigned to a resource, the resource receives all work skills in the group with their levels
Work Zone	Defined geographical area in which a resource can perform an activity