Work Zones

In Oracle Field Service work zone may be a zone where a resource is authorized to perform tasks – resource work zone, or a zone where an activity is to be performed – activity work zone.

The following table describes the types of work zones.

Work zones

Resource Work Zone Activity Work Zone
Can be manually defined as part of resource information (Manage Application → Settings → Technician work zones) and is inherited from parent to a direct child. Is automatically calculated in accordance with the work zone conditions (Manage Application → Company Settings → Work zone dictionary) for the fields and properties defined in the Work Zone Key.
Several work zones can be defined for each resource. One activity can match one work zone.