Mobility Application Notifications

The Oracle Fusion Field Service Core application interacts with mobile workers by sending alerts to notify them if some non-compliance occurs during regular daily activities.

Alerts are sent when the following activities occur:

• Idle — Occurs when the mobile worker stops for a critical period of time when moving to the next activity. This may be configured within Core Application.

  • Situation:

    If no activity is performed (while pending exists) and Geo coordinates have not been changed for X period of time then this alert notifies the mobile worker that some activity might be missing in a route.

  • Core Application doesn't alert if any of these cases is true:

    • Idle timeout <= 0

    • Idle radius <= 0

    • Resource activity queue contains started activity.

    • Resource activity queue does not contain pending activities.

    • Distance between previous and current coordinates more than idle radius.

  • User Interface:

    Core Application shows alert message with information about which activity might be missed. You can close the alert.

• Start— Occurs when the mobile worker reached the activity location but has not started it yet. Applicable address of activity has Geolocation and radius of activity is configured within Core Application.

  • Situation:

    If an activity site has been reached then this alert notifies the mobile worker to start the activity.

  • Core Application doesn't alert if any of these cases is true:

    • Start radius <= 0

    • Resource activity queue contains started activity.

    • Resource activity queue does not contain pending activity.

    • Activity coordinates are incorrect.

    • Distance between resource location and activity location > start activity radius

    • The activity screen is not opened at the moment. Only the first ordered or not ordered activity is taken into account.

  • User Interface:

    Core Application shows a confirmation message indicating which activity to start. You can close the confirmation or open start activity screen.

• Completed— Occurs when the mobile worker leaves the activity location but has not completed the activity in the system. If the address of an activity has Geolocation and radius of activity, it is configured within Core Application.

  • Situation:

    If an activity site has been left and there is still started activity in a queue then this alert notifies a mobile worker to complete the activity.

  • Core Application doesn't show this alert if any of these cases is true:

    • Started activity radius <= 0

    • Resource activity queue does not contain started activity.

    • Activity coordinates are incorrect.

    • Distance between resource location and activity location < end activity radius

    • The activity screen isn't opened at the moment.

  • User Interface:

    Core Application shows a confirmation message indicating which activity to complete. You can close the confirmation or open complete activity screen.