1. Using Smart Location
  2. Troubleshoot Smart Location

Troubleshoot Smart Location

If Oracle Fusion Field Service Smart Location is not working properly, there might be a problem with the configuration.

See the following list of common problems and the possible solutions:

  • Location dots are not displayed in Map view in the Web interface: Verify that Show Resource Trace is checked in the View drop-down menu. Verify that the user account is tied to a resource.

  • Data for a resource is not displayed in Map view in the Web interface: The resource did not authorize the mobile device to send GPS data to the application. The resource must accept the browser request to share location information. The resource closed his internet browser or logged out of the mobile interface. Ask the resource to log back into the mobile interface.