1. Using Cloud Portal for Oracle Field Service
  2. Oracle Field Service Update Process Rules

Oracle Field Service Update Process Rules

Some rules to keep in mind during the Update process.

  • Oracle releases Updates four times a year. The Updates are available from the first Friday of each quarter in a year (in the months of Feb, May, Aug, and Nov).

  • You can select any date within the quarterly Update period to schedule or re-schedule quarterly Updates for the respective Prod and Test instances. The quarterly Update period lasts for 77 days starting from the quarterly Update General Availability date. Oracle manages the quarterly Updates for Test Preview instances and these cannot be configured.

  • It’s possible to pick update dates for four future GA updates. For example, if the current release is 21C, you can pick Update dates for 21D, 22A, 22B, and 22C.

  • Oracle defines the number of updates and availability that can happen per day. The available dates are allotted on first come, first served basis.

  • Updates are performed during the standard 3-hour update window. You can specify an update window, which is applied to all the instances in your subscription. If you do not specify any update window, the default update window is applied depending on the geographical region in which the hosting takes place.

    • North America (NA) and Latin America (LATAM) – AMER : Friday, 21:00 CDT/CST

    • Europe and Africa - EMEA : Friday, 21:00 BST/GMT8

  • Update selection is not available in the following cases:

    • You have an Oracle maintained extension.

    • You don’t have access to your Oracle Field Service instances from the Cloud Portal.

  • Oracle reserves the right to cancel an update if the conditions are not optimal. In such a case, you’ll be notified to select a different date.