Refresh from Another Environment

You can refresh an environment from another environment when you want to use the existing data.

1. Open the Service Console.
2. Click Refresh from Another Environment.
   This screenshot shows the Refresh from Another Environment dialog box:
   
   
3. Complete these fields:

   Field	Action
   Source environment	Select the environment from which you want to create a new environment.
   Data to copy	Select the type of data you want to copy over to the new environment. The options are: Configuration Configuration and data for future Configuration, data for future, and 7 days from the past You can select the Configuration option only when you refresh a production environment. Some configuration elements are included and some aren't when you refresh an environment from another environment. See the Data Copied and Not Copied when Refreshed from Another Environment topic.
   Version	Select how you want to handle the version. You can’t view this field when the versions of both the environments (source and target) are same. Further, you can't copy the version from the source environment when you refresh a ‘Test preview’ environment.

4. Click Continue.
5. On the confirmation page, click Refresh to continue with your selection or click Back to change your selection.
   You can use the Start Over option any number of times for an environment. However, you can use the Refresh from Another Environment option for an environment only once a day. If you refresh an environment using the Refresh From Another Environment option, it takes more time to process the data. For example, you've three TEST environments – Test1, Test2, and Test3. You request a Refresh of Test2 from Test1, which means you can’t request a Refresh of Test2 in the same day. However, you can request for a Refresh of Test3 from Test2.