1. Using Cloud Console
  2. Oracle Fusion Field Service Update Process Rules

Oracle Fusion Field Service Update Process Rules

Here are some rules to keep in mind during the Update process.

  • Oracle releases Updates four times a year. The Updates are available from the first Friday of each quarter in a year (in the months of Feb, May, Aug, and Nov).

  • You can select any date within the quarterly Update period to schedule or re-schedule quarterly Updates for the respective Prod and Test environments. The quarterly Update period lasts for 77 days starting from the quarterly Update General Availability date. Oracle manages the quarterly Updates for Test Preview environments and these can't be configured.

  • It’s possible to pick update dates for four future GA updates. For example, if the current release is 21C, you can pick Update dates for 21D, 22A, 22B, and 22C.

  • Oracle defines the number of updates and availability that can happen per day. The available dates are allotted on first come, first served basis.

  • Updates are performed during the standard 3-hour update window. You can specify an update window, which is applied to all the environments in your subscription. If you don't specify any update window, the default update window is applied depending on the geographical region in which the hosting takes place.

    • North America (NA) and Latin America (LATAM) – AMER : Friday, 21:00 CDT/CST

    • Europe and Africa - EMEA : Friday, 21:00 BST/GMT8

  • Update selection isn't available in the following cases:

    • You've an Oracle maintained extension.

    • You don’t have access to your Oracle Fusion Field Service environments from Oracle Cloud Console (Cloud Console).

  • A Production environment receives the same Update and Weekly Maintenance Pack that's running on a Test Preview environment. However, if your Test Preview environment is running an older Major Update version, the environment you're trying to upgrade receives the latest Weekly Maintenance Pack available for the intended Major Update version. For example, a Test Preview environment is running 22B. The latest update available is 22C SU1. If you schedule 22C for the Production environment, it receives 22C SU1.

  • Oracle reserves the right to cancel an update if the conditions aren't optimal. In such a case, you’ll be notified to select a different date.