Introduction to Workflows
Workflows in Oracle Fusion Field Service provides:
- Step-by-step guidance from arrival to job completion
- Standardized processes and compliance enforcement
- Real-time progress tracking for managers and dispatchers
- Fewer missed tasks and consistent service quality
- Clear instructions for mobile workers in hybrid workforce models
Business Benefits of Using Workflows
Workflows deliver clear value by bringing structure and control to every service activity you perform.
| Benefit | Description |
|---|---|
| Process Standardization and Compliance | Workflows ensure every task adheres to corporate or regulatory requirements, such as mandatory safety reviews or form completions. |
| Reduced Risk of Oversight | The guided, step-by-step approach greatly reduces the chance of missing critical steps, which improves overall service quality and safety. |
| Operational Transparency and Audit Trail | For managers and dispatchers, workflows provide clear visibility into your progress in the field. Every step completed becomes part of an auditable record. |
| Efficient Workforce Enablement | Mobile workers benefit from structured “next step” guidance, which lowers errors and reduces training time, especially for newer or contract workers. |
| Locked Process During Execution | The workflow locks at the start of the activity. This ensures the procedure remains stable throughout the job, preventing ad hoc deviations mid-task. |