Understand Offline Workflow
Mobile workers in Oracle Fusion Field Service frequently operate in locations with unstable or non-existent network coverage. To guarantee service continuity, workflows within Oracle Fusion Field Service are specifically designed to function seamlessly even when offline.
This capability is essential for ensuring that critical tasks, such as service execution, asset inspections, and safety checks, continue without interruption, regardless of connectivity status.
Business Benefits of Offline Operation
Leveraging offline workflows provides significant operational advantages:
- Resiliency in Remote Environments: Crews can complete service orders and critical data capture without requiring active network connectivity.
- Improved Mobile Worker Productivity: Mobile workers experience no downtime waiting for network access, ensuring efficient completion of their assigned tasks.
- Data Integrity Maintained: Core workflow rules and validations execute locally on the device, ensuring that data quality and consistency are upheld even before synchronization.
How Offline Workflows Support Field Operations
Offline workflows ensure that the mobile workers experience remains consistent, whether online or offline, through two main mechanisms.
Daily Workflow Preloading
At the start of the day, the application automatically downloads all scheduled workflows assigned to the mobile worker’s shift to the device.
This ensures mobile workers have the necessary data and steps to proceed with the assigned work, even in remote or disconnected environments.
Core Functionality Preservation
Core workflow rules and behaviors remain fully active while offline, mimicking the online experience. These features include:
- Visibility conditions: The application dynamically shows or hides fields based on predefined criteria.
- Auto-calculations: Automatic computations are performed for metrics, for example, parts usage and duration estimates.
- Default values: The application pre-populates standard inputs with established default values.
- Validation rules: Rules run locally to prevent errors and maintain data quality before the information is uploaded.