Enable Start My Route

Why Start My Route must be enabled for WMT?

1. Tracking Only Works When Route Is Active
   • WMT shows the mobile worker’s location only when the system knows they are On the way.
   • The Start My Route action tells Oracle Field Service that the mobile worker’s shift has begun, so their position can be shared with customers.
2. Enables Accurate ETA (Estimated Time of Arrival)
   • Without starting the route, the system cannot calculate ETA from the mobile worker's live progress.
   • ETA updates, map tracking, and route information only become available after the route is active.
3. Prevents Premature or Wrong Location Sharing
   • If the route isn’t started, the mobile worker's home or last known location could be displayed to the customer, which would be misleading.
   • Start My Route introduces a controlled handoff where only work-related travel is tracked.
4. Aligns with WMT Status Flow
   • The On the Way status in WMT is triggered only after the route is started.
   • Without it, customers may remain stuck on Scheduled or Days Before and won’t see progress.

Application's Behavior Without Start My Route

Unless the mobile worker sets the En route status using Start My Route, the application does not consider them on the way to a customer. Consequently, key features—including live location tracking and real-time ETA updates—won’t work. Specifically, if the En Route Support feature is enabled but the technician fails to set this status, the following is true:

• The system does not consider the mobile worker as On the way.
• Travel time isn’t recalculated.
• Customer notifications—like On the way alerts—are not sent.
• The Where is My Technician page won’t display the On the way status, the mobile worker's position, or the travel track En Route Status.

This highlights that Start My Route is the trigger that changes the system’s state to begin providing real-time tracking data through WMT.