1. Configure Where is My Technician
  2. Instructions To Users

Instructions To Users

Note: For all mobile workers, tapping 'Start My Route' at the beginning of the shift is a mandatory step to enable the complete customer tracking experience.

This action:

  1. Begins Live Tracking: The application starts recording and sharing the mobile worker’s live position.

  2. Ensures Accurate ETA: Enables the calculation and sharing of the correct Estimated Time of Arrival with the customer.

  3. Activates WMT Updates: Allows customers to see real-time progress and the 'On the Way' status using the Where is My Technician (WMT) page.

Final Takeaway for Users and Administrators

To ensure customers can track technicians live using the WMT page (with the map, ETA, and 'On the way' status), it is essential for the technician to take the Start My Route (such as, set the En route) action.

Without this action, the application will not have the necessary data to power the live tracking experience.