Configure Communicated Window

Here's how you can use the Communicated Window:

1. Go to Configuration > Message Scenarios.
2. Open the message scenario that you've configured for Where is My Technician. If not configured, set the Recipient to Customer in the SettingsTab.
3. Select the Customer notification time field and select the value that you want to display for Communicated Window. You can select either Service window, Delivery Window, or ETA. You can set a custom window using the Outbound API ‘send_message’. For using ‘send_message’, see the Outbound API documentation.
4. Open the Where is My Technician theme and go to the Localization tab. Click the {ARRIVAL TIMERANGE} placeholder. {ARRIVAL TIME RANGE} is available only for "Not Assigned" and "assigned" activity statuses. The value you've selected for Customer notification time in the message scenario is shown on the Where is My Technician page. If you've configured the Communicated Window field to receive the value from an outbound API response using ‘send_message’, it's displayed.
   The {ARRIVAL TIME RANGE} shows the arrival window according to availability of these values and their priority.

   Note: If ‘Communicated Window’ is set with a custom window, this value isn't removed or changed if the activity is moved to another resource or bucket. You must consider this behavior in your design and make any necessary updates to the window according to your business process.

   Page	Activity on the Bucket (Not Assigned)	Activity Assigned to a Mobile Worker (Assigned)
   Days before screen	Communicated Window: Service window Value returned using Outbound response message Service Window	Communicated Window Delivery window ETA Service window Value returned using Outbound response message Delivery Window Service window