1. Configure Where is My Technician
  2. Localization

Localization

Localization in Oracle’s WMT allows you to configure how content such as messages, notifications, labels, and tracking page text is displayed in different languages and regions. This ensures that customers receive communication in their preferred language, creating a consistent and user-friendly experience regardless of location.

Business Benefits

  • Improves customer experience by providing information in the customer’s local language.
  • Increases adoption and trust by reducing confusion from language barriers.
  • Supports global operations with consistent multi-language customer engagement.
  • Reduces errors and support calls since customers clearly understand technician updates.
  • Helps businesses comply with regional requirements for customer communication.

Use Cases

  • A U.S.-based company serving Canada configures English and French for WMT messages so customers receive notifications in their selected language.
  • A global enterprise uses localization so customers in Spain see the WMT tracking page in Spanish, while customers in Germany see it in German.
  • A utility provider sets up region-specific instructions (for example, safety notes or arrival instructions) that appear in the correct local language.
  • A service provider uses localization to ensure text in notifications (appointment confirmed, technician en route, rescheduled, etc.) is automatically translated based on customer profile settings.

To change the text that's displayed on the Where is My Technician page:

Click Localization and complete these steps:
  1. Click Locale and select the locale based on which you want to display the date and time. For more information on the languages and locales supported, see Default Translations and Date-Time Format.
  2. In each field, enter the text that you want to display, based on your business requirements. These values are always displayed in English.
  3. Click the question mark icon to view the description and default text of the field.
  4. Place the cursor at the required position, click the question mark, and then click Available placeholders. The data field is inserted at the selected location. Let’s say you want to change ‘{TECHNICIAN_NAME} is your mobile worker.’ to ‘Your mobile worker is ‘{TECHNICIAN_NAME}’. Delete the existing text and add ‘Your mobile worker is’. Place the cursor after ‘is’. Click the question mark icon and then click ‘{TECHNICIAN_NAME}’ under Available placeholders.
  5. Optionally, clear the custom text to view the default text.