Components of a Credit Case Folder

A credit case folder is a record that contains the set of data used to conduct a credit review of a customer or customer account, or of a customer account with an individual credit request source transaction.

A credit case folder contains the following data and tools:

Customer or customer account information, including the case folder currency and the current credit limit.
Credit classification and review type for this case folder.
If the Review Type is Credit Checking Failure, information about the failure, including the requested amount, the customer's available credit, and information about the source transaction that initiated the credit authorization request.
Credit case folder template assigned to the case folder, used to define the type of scoring and data points available.
Data points needed for the credit analysis.
If applicable, a scoring model to calculate the credit score.
Actions and Recommendations for the credit review.

The review types are:

Ad Hoc Review: initiated by manually creating a credit case folder.
Credit Checking Failure: initiated by a credit checking failure.
Periodic Review: initiated by a periodic review of the credit of a customer or customer account.

Note: In cases where one customer account calls the credit checking service more than once with different requests, and each of these requests results in a credit checking failure, then a separate credit case folder is created for each credit checking failure, identified by the customer account and the source transaction that initiated the credit authorization request. If such a credit request is approved, a credit authorization is created for the customer account using the attributes of the source transaction.

The credit case folder creation process involves these steps:

The active case folder template is selected for the combination of credit classification and review type. If the customer or customer account credit profile doesn't have a credit classification defined, then the default case folder template is used.
The case folder template is used to display in the case folder the required and optional data point values to use for the credit review.
If the case folder template contains a scoring model, the case folder displays the data point values needed for the credit score calculation, and the scoring model attempts to calculate the credit score.
If the credit score calculation is successful, the score is displayed in the Credit Score field. The available hyperlink opens the Scoring Details page for review of the scoring calculation.

If the credit score calculation isn't successful, due to missing data point values, you must enter or populate the necessary values to calculate the score.
The user who creates a new credit case folder is designated as the credit analyst for the case folder. The case folder created by credit checking failure or periodic review is assigned the credit analyst for the applicable customer or customer account, if defined in the credit profile.

The new credit case folder is assigned an initial status and is displayed first in the Credit Reviews work area.