How can I review a credit checking failure?

In the Review Type field of the applicable credit case folder, click the value Credit Checking Failure to display the Credit Checking Request Information window.

The Credit Checking Request Information window provides details of the failed credit check:

• The Transaction field value is a combination of the type of the source transaction and the source transaction number.

• The Customer and Customer Account fields display the customer and customer account requesting the credit authorization.

• The Contact field displays the customer account contact on the source transaction.

• The Requested Amount field value displays in the requested authorization amount currency.

• The Available Credit field value displays in the customer or customer account credit limit currency.

• The Preauthorization Request field indicates whether a case folder is created from a preauthorization failure.

  If the value in this field is Yes, then the application that called the credit checking service requested that a case folder be created if the preauthorization request failed.