Overview of Bill Management

Do you frequently do these tasks for your customers?

• Remind the customer to pay bills

• Print and mail their bills

• Identify their outstanding transactions

• Answer questions about their accounts

You can enable your customers to do all these tasks themselves. This self-service approach reduces customer inquiries. You can use Bill Management to handle both Business-to-Business and Business-to-Customer transactions.

Here's what you can do in the application.

• Register and unregister customers

• Review your customer accounts

• View and print transactions

• Dispute transactions

And, once you register existing customers as external users, here are some tasks that they can do in the application:

• Review accounts

• Make online payments

• Print transactions

• Dispute transactions (if authorized)