Why can't I reverse a receipt?

Certain conditions prevent you from reversing a receipt or initiating a debit memo reversal.

You can't reverse a receipt if any of the following are true:

The receipt is already reconciled in Cash Management.
A chargeback was created against the receipt, and a receipt, adjustment, or credit memo was created against the chargeback.
A chargeback was created against the receipt and the chargeback posted.
A credit card refund was issued for the receipt and the corresponding negative miscellaneous receipt was already remitted.
The receipt is applied to another receipt and the reversal would cause a negative balance on the other receipt.
The receipt is assigned descriptive flexfields, and one or more segments of the descriptive flexfield were either disabled or removed by another user.

You can't initiate a debit memo reversal if any of the following are true: